net banking

Fintech start-up Bharat Pe has been rewarded with a banking license. It raises a lot of questions. What is the ‘future’ bank going to look like? Will the physical walls crumble and give way to firewalls? Dr. KS Ranjani and Dr. Anjali Chopra conducted qualitative research with both customers of digital banking services and financial service providers to understand the drivers of the depth of digital banking adoption.